At JE Earning, we strive for customer satisfaction with our online courses and software. This Refund and Cancellation Policy outlines your rights under US consumer protection laws, including FTC guidelines for online transactions. Note: Digital products are often non-refundable due to their nature, but we provide options where possible.
Digital Products (Courses and Software): Refunds are available within 7 days of purchase if you haven't accessed more than 10% of the content, aligning with FTC cooling-off rules for certain sales. No refunds after access or download, as per standard e-commerce practices.
Cancellation: You may cancel an order before delivery/access. For subscriptions, cancel anytime via your account; pro-rated refunds apply if applicable.
Defective Products: If a product is defective (e.g., software bugs), we'll provide a replacement or full refund within 30 days.
Submit refund requests via email to with order details. Refunds are processed within 14 business days to the original payment method, minus any fees. We reserve the right to deny refunds for abuse.
No refunds for personalized or customized software. This policy complies with US state laws like California's refund requirements for online sales.
We may update this policy; check back for changes.
For assistance, see our Contact Us page.
