How do I follow an author?

If you enjoy the work of a specific author, you can follow them to keep track of their latest items. When you follow an author, their newest uploads will appear on the right-hand side of your home page when you're logged in. This is a simple way to stay updated with their latest and best content across JE Earning Market.

To follow an author:

Go to the author’s profile page.

Click the “Follow” button on the right-hand side of the page.

Once you're following an author, their items will appear in the "Followed Authors" section on your home page. You can click any item thumbnail to view the full item page.

If you decide you no longer want to follow an author:

Return to their profile page and click “Unfollow.”

📝 Note: You can follow up to 2,000 authors at a time.

What should I do if I haven’t received a response from the author?

Please be aware that authors may receive many support requests, and response times can vary. Many authors include expected response times in the Support tab of the item page.

If you haven’t received a reply:

Check the author's profile to see if they are on vacation.

Look at the Support tab on the item page for response time info.

Review the Help files included with the item for documentation.

Browse the Comments section—your question may have already been answered.

If you still haven’t heard back, feel free to contact our support team here.

How do I search the item comments page?

To search for specific questions or issues on an item's Comments tab:

Click the “Comments” tab on the item page.

Enter your keywords in the search bar.

Click Search to view relevant comments and answers.

If you don’t find your answer, please reach out to the author directly.

What should I do if my item is not compatible after purchase?

Before purchasing, we highly recommend checking with the author to confirm that the item is compatible with your hardware, software, or project requirements.

If you've already made a purchase and are facing compatibility issues:

Contact the author directly for assistance and troubleshooting.

Be sure to provide detailed information about your setup and the issue you're facing.

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